Refund Policy
We strive to deliver high-quality Photo Editing and Graphic Design Services that meet your expectations. This Refund Policy outlines the circumstances under which refunds are granted.
Eligibility for Refunds
Because our services are creative, customized, and digital in nature, refunds are only granted under the following conditions:
- Non-Delivery of Service: If we fail to deliver your order within the agreed timeline and you choose not to proceed.
- Duplicate Payment: If you accidentally make a double payment for the same service.
- Technical Errors: If a technical issue on our side prevents us from completing your order.
Non-Refundable Situations
Refunds will not be issued if:
- You approve the final work and later request changes or cancellation.
- Dissatisfaction is based on personal preference after the agreed requirements have been met.
- You fail to provide necessary files, instructions, or feedback to complete the project.
- The delay or issue is caused by your own actions (e.g., late response, incorrect files).
Revision Policy
- We offer revisions as per the package or agreement made at the time of purchase.
- If the final product does not match the agreed specifications, we will revise it free of charge within the revision limit.
- Beyond the included revisions, extra charges may apply.
How to Request a Refund
To request a refund, please contact us at info@phototheedit.com with:
- Your order number
- Reason for the refund request
- Any relevant supporting files or screenshots
We will review your request and respond within 5 business days.
Refund Processing Time
If approved, refunds will be processed within 7–10 business days via the original payment method.
Contact Us
For questions regarding this Refund Policy, contact:
- +880 1755-066898
- info@phototheedit.com
- Banani, Bogura, Bangladesh